Our team is seeking a proactive, technically skilled, and customer-oriented Technical Service Assistant Manager to support and enhance our service operations in Singapore. The successful candidate will be responsible for managing technical service activities, supporting customers on-site and remotely, and ensuring high levels of customer satisfaction. This role requires strong leadership, problem-solving abilities, and hands-on technical expertise in industrial equipment environments.

Responsibilities:

• Support and manage daily technical service operations within the assigned region

• Provide on-site installation, commissioning, maintenance, and troubleshooting of equipment

• Lead and mentor service engineers to ensure service excellence and timely issue resolution

• Respond promptly to customer inquiries and technical issues, ensuring minimal downtime

• Coordinate with internal teams (Sales, R&D, HQ) to resolve complex technical matters

• Conduct technical training sessions for customers and internal staff

• Monitor service KPIs and prepare regular service performance reports

• Manage spare parts planning and service resource allocation

• Build and maintain strong, long-term customer relationships

• Ensure compliance with company policies, safety standards, and quality procedures

Qualifications and Skills:

• Bachelor’s degree in Engineering (Electrical, Electronics, Mechanical, or related field)

• Junior Level: 3–5 years of experience in technical/field service within the industrial automation or SMT industry

• Senior Level: 5–8 years of relevant experience, including leadership or supervisory responsibilities

• Strong hands-on experience with SMT equipment such as SPI, AOI, AXI, or similar inspection systems

• Strong troubleshooting and analytical skills

• Excellent communication skills in English (spoken and written)

• Customer-focused mindset with strong interpersonal skills

• Ability to manage multiple tasks and prioritize effectively

• Willingness to travel frequently

• Experience in Automotive, Electronics, EMS, or Semiconductor industries is preferred

For interested candidates, please submit your latest CV in English with the following information: 

1. Current Salary

2. Expected Salary

3. Notice Period